Please allow 20 working days from receipt of your Order Despatch Notification email before contacting Customer Services.ĭelivery costs vary based on destination and order weight. In some cases delivery times may exceed these especially where delivery addresses are outside urban centres. Standard delivery times can vary depending on destination, to urban centres in Europe they can be typically 7-10 working days and to urban centres in the rest of the world 10-14 working days. Shipments are passed to local delivery partners who are then responsible for delivery to the destination address.
Courier - £6.95 flat rate to all UK destinations.ĮU / Rest of the World Delivery Standard DeliveryĪll standard mail shipments to delivery addresses outside the UK are shipped as regular untracked mail via B2C Europe. 
Courier shipping is offered as an option where Standard delivery is also available or as the sole option where the shipment has a high weight or value.
Small Parcel - £3.95 flat rate for packages over the large letter dimensions above up to a maximum weight of 2kg including packaging.Ĭourier shipments to UK delivery addresses are sent via myHermes or DPD, both are tracked express services. Large Letter - £1.95 flat rate for packages up to maximum dimensions of 353mm x 250mm x 25mm. There are 2 flat rate postage and packaging charges for this shipping option. In most cases, delivery is next day (Monday – Saturday). What are the delivery charges? UK Delivery StandardĪll standard mail shipments to UK delivery addresses are shipped via Royal Mail First Class (untracked). If you have ordered a bundle all the physical items in the bundle will be sent together. This will clearly state which products are contained within it and which products are still to be delivered. You will be sent an email to notify you when each package has been dispatched. The delivery charge displayed will cover both deliveries. If you select “Part Shipping” the available items will be sent immediately and the remaining items will follow in a second delivery once they have come into stock. If you select “Complete Shipping” your order will be sent out in one delivery once all items have come into stock. Delivery times to rest of the world destinations can vary significantly from country to country. Orders should be delivered next day to most UK destinations if placed before midday. If speed of delivery or tracking are important to you, it may be worth selecting the “Courier” option on the “Review Order” page when placing your order. As standard delivery is by Royal Mail, there is no tracking information available on packages. Once your order arrives in your country, it is passed to your postal service, who will deliver it to you in keeping with their standard working practices. Please note that this is a guide only and should not be interpreted as a guarantee. 
Rest of the World: Approximately 7–20 working days (depending on location) – due to the current global COVID-19 pandemic, orders can take up to 7 - 20 working days to arrive. USA / Canada: Approximately 10–14 working days – due to the current global COVID-19 pandemic, orders can take up to 10 - 20 working days to arrive. 
Europe: Approximately 7–10 working days – due to the current global COVID-19 pandemic, orders can take up to 7 - 20 working days to arrive. UK: Approximately 1–4 working days – due to the current global COVID-19 pandemic, orders can take up to 1 - 7 days to arrive. Here is a rough guide for how long it should take for you to receive your order from this date. We will send you an email when your order has been dispatched. Australia, NZ & ROW: Wednesday 1st December. Poland, Czech Republic) & Scandinavia: Monday 6th December Europe (France, Germany, Benelux, Spain, Italy): Thursday 9th December. We may experience delays somewhere along the way as we try to keep everyone safe. We are aware that delivery partners are taking longer than usual to deliver currently, we appreciate your patience as we do our best to deliver your order in time.
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